A PRACTICAL GUIDE TO THE EUROPEAN OPEN
EUROPEAN OPEN FOOD CARD (CASHLESS PAYMENT)
During the European Open, you can pay for all your FOOD purchases (and possibly merchandise) using the ‘European Open Food Card‘ (please note that this card is not valid at the beverage stands in the Lotto Arena).
Practical Information:
– You pick up a ‘European Open Food card’ at our charging points (fan zone) upon arrival. Once you have a ‘European Open Food card’, you can activate/charge it with the Starnet Cashless app. You can also pay and load at the recharge points with cash or Bancontact. Of course, you can also reload your card from last year.
– Purchases at the food trucks in the outdoor fan zone can ONLY be made with the ‘European Open Food Card.’ Therefore, make sure to have a food card before queuing at the food trucks.
– You can top up the card via the Starnet Cashless app or at our recharge points. Via this app, you can also consult your balance at any time (the new balance is only visible after you put the card on a terminal).
Refund:
– After the conclusion of the European Open, you can request a refund of your remaining balance. Refund requests can be made from Tuesday, October 22th, 2024, until Tuesday, October 29th, 2024.
– For the refund request, we charge an administrative fee of €1.5 per request.
– You can request a refund through this link: [https://europeanopen.starnet.be/en/home].
The link will be automatically activated from Tuesday 22/10/24.
– The refund will be processed to the bank account you provide and will be completed no later than the end of November 2024.
FAQ EUROPEAN OPEN 2024
You can find the full tournament program HERE.
Doors open:
Sunday 13/10 11h00
Monday 14/10 10h30
Tuesday 15/10 11h30
Wednesday 16/10 11h30
Thursday 17/10 11h30
Friday 18/10 11h30
Saturday 19/10 11h45
Sunday 20/10 13h00
Yes, a ticket gives you access to the venue for the whole day. You can watch all matches on Center court and Court 1.
This year, for the first time, you can choose your own seats when ordering your tickets. For an upgrade, it is best to contact Ticketmaster.
You will find out more in our Players section. As soon as a new player is confirmed he will appear there.
No, it is not allowed to bring your own food or drinks.
It is not possible to enter with a camera to take pictures. Flash photography and the use of tripods are also not allowed. You can only take pictures with your phone for personal use.
This draw will take place on October 12th.
Yes, lockers can be found outside in between the Lotto Arena and “Sportpaleis”.
Max 21x30x10 cm
THE LOTTO ARENA
The European Open takes place at the Lotto Arena, a renowned multi-sports venue that is located in Antwerp. This visitor-friendly venue allows spectators to get close to the action on court and is sure to generate a great atmosphere during the European Open matches.
In addition to the Centre Court, an extra court (Court 1) will also be installed during the tournament. This court can be found on “Park Spoor Oost”. Access to it is free of charge with the purchase of a ticket for the Centre Court.
By Metro
Lines 2,3 and 6
- 2P+R Merksem - Hoboken
- 3P+R Merksem - P+R Melsele
- 6P+R Olympiade - P+R Luchtbal
By Bus
Lines 19 and 23
- 19Deurne Zuid - Sportpaleis
- 23Centraal Station - Dam - Noorderplaats
By car
The address of the Lotto Arena is Schijnpoortweg 119, 2170 Anvers.
Park & Ride
Merksem (Bredabaan 965, 2170 Merksem)
Luchtbal (Noorderlaan 500, 2030 Antwerp)
Linkeroever (Blancefloerlaan 501, 2050 Antwerp)
Olympiade (Populierenlaan 2, 2020 Antwerp)
Parking costs a maximum of 1 euro for one day. Click here for more information.
More information can be found on www.lotto-arena.be
ATTENTION: DUE TO THE MANY ROAD WORKS IN AND AROUND ANTWERP, WE RECOMMEND TO LEAVE ON TIME TO TRAVEL TO THE LOTTO ARENA.
Parking
If you are coming to the European Open by car, we recommend parking Vaart, which is on walking distance to the arena. Follow the directions to the parking Vaart.
The price is 10€ per space.
Note that the parking is in a low emission zone. More info at: lez.antwerpen.be
By bicycle
300 bike spaces are available for cyclists beside the Vaart car park close to the Lotto Arena
Shared bikes
Velo antwerpen
Blue-bike
Donkey republic
Cargoroo
Shared scooters
Bird
Lime
Poppy
More information about mobility around the Lotto Arena can be found on www.lotto-arena.be/en/mobility
ACCESS FOR PEOPLE WITH REDUCED MOBILITY
In the Lotto Arena there are reserved places for wheelchair users and the person accompanying them. These places are limited in number.
A reservation can be made by phone or via the online contact form. You can reach the Customer Experience Center via +32 (0)3 400 00 34 on weekdays from 9 am until 12pm and from 1pm until 5.30pm. Please note that the phone lines are exclusively open in the mornings to accommodate individuals with specific needs.