A PRACTICAL GUIDE TO THE EUROPEAN OPEN
EUROPEAN OPEN FOOD CARD (CASHLESS PAYMENT)
During the European Open, you can pay for all your FOOD purchases (and possibly merchandise) using the ‘European Open Food Card’ (please note that this card is not valid at the beverage stands in the Lotto Arena).
Practical Information:
– You can purchase the ‘European Open Food Card’ for €1 at our top-up points (indoor and outdoor fan zone) upon arrival and load the desired amount onto it. Payment at the top-up points can be made with cash or Bancontact.
– Purchases at the food trucks in the outdoor fan zone can ONLY be made with the ‘European Open Food Card.’ Therefore, make sure to have a food card before queuing at the food trucks.
– You can reload the card at our top-up points or through this link: [https://europeanopen.starnet.be/en/home]. Using the same link, you can also check your balance (the new balance will only be visible after you have placed the card on a terminal).
Refund:
– After the conclusion of the European Open, you can request a refund of your remaining balance. Refund requests can be made from Tuesday, October 24th, 2023, until Sunday, October 29th, 2023.
– For the refund request, we charge an administrative fee of €1.5 per request.
– You can request a refund through this link: [https://europeanopen.starnet.be/en/home].
– The refund will be processed to the bank account you provide and will be completed no later than the end of November 2023.
FAQ EUROPEAN OPEN 2023
You can find the full tournament program HERE.
Doors open:
Sunday 13/10 12h00
Monday 14/10 10h30
Tuesday 15/10 12h00
Wednesday 16/10 12h00
Thursday 17/10 12h00
Friday 18/10 12h00
Saturday 19/10 12h00
Sunday 20/10 13h00
Yes, a ticket gives you access to the venue for the whole day. You can watch all matches on Center court and Court 1.
For these arrangements, you need to contact Tele Ticket Service directly since they manage the ticketing of the European Open.
You will find out more in our Players section. As soon as a new player is confirmed he will appear there.
No, it is not allowed to bring your own food or drinks.
It is not possible to enter with a camera to take pictures. Flash photography and the use of tripods are also not allowed. You can only take pictures with your phone for personal use.
This draw will take place on October 14th.
Yes, at the entrance you can find lockers.
Max 21x30x10 cm
THE LOTTO ARENA
The European Open takes place at the Lotto Arena, a renowned multi-sports venue that is located in Antwerp. This visitor-friendly venue allows spectators to get close to the action on court and is sure to generate a great atmosphere during the European Open matches.
In addition to the Centre Court, an outside court (Court 1) will also be installed during the tournament. Access to it is free of charge with the purchase of a ticket for the Centre Court.
By Metro
Lines 2,3 and 6
- 2P+R Merksem - Hoboken
- 3P+R Merksem - P+R Melsele
- 6P+R Olympiade - P+R Luchtbal
By Bus
Lines 19 and 23
- 19Deurne Zuid - Sportpaleis
- 23Centraal Station - Dam - Noorderplaats
By car
The address of the Lotto Arena is Schijnpoortweg 119, 2170 Anvers.
Park & Ride
Merksem (Bredabaan 965, 2170 Merksem)
Luchtbal (Noorderlaan 500, 2030 Antwerp)
Linkeroever (Blancefloerlaan 501, 2050 Antwerp)
Olympiade (Populierenlaan 2, 2020 Antwerp)
Parking costs a maximum of 1 euro for one day. Click here for more information.
More information can be found on www.lotto-arena.be
ATTENTION: DUE TO THE MANY ROAD WORKS IN AND AROUND ANTWERP, WE RECOMMEND TO LEAVE ON TIME TO TRAVEL TO THE LOTTO ARENA.
Parking
If you are coming to the European Open by car, we recommend parking Vaart, which is on walking distance to the arena. Follow the directions to the parking Vaart.
The price is 10€ per space.
Note that the parking is in a low emission zone. More info at: lez.antwerpen.be
By bicycle
300 bike spaces are available for cyclists beside the Vaart car park close to the Lotto Arena
Shared bikes
Velo antwerpen
Blue-bike
Donkey republic
Cargoroo
Shared scooters
Bird
Lime Poppy
More information about mobility around the Lotto Arena can be found on www.lotto-arena.be/en/mobility
ACCESS FOR PEOPLE WITH REDUCED MOBILITY
In the Lotto Arena there are reserved places for wheelchair users and the person accompanying them. These places are limited in number.
A reservation can be made by phone or via the online contact form. You can reach the Customer Experience Center via +32 (0)3 400 00 34 on weekdays from 9 am until 12pm and from 1pm until 5.30pm.