Practical Info

A PRACTICAL GUIDE TO THE EUROPEAN OPEN

FAQ EUROPEAN OPEN 2021

GENERAL QUESTIONS

You can find the full tournament program HERE. The doors open one hour before the first match starts.

Yes, you can still come on the same day in 2021. Tele Ticket Service will send new tickets for this year.

Yes, a ticket gives you access to the venue for the whole day. You can watch all matches on Center court and Court 1.

For these arrangements, you need to contact Tele Ticket Service directly since they manage the ticketing of the European Open.

You will find out more in our Players section. As soon as a new player is confirmed he will appear there.

No, it is not allowed to bring your own food or drinks.

It is not possible to enter with a camera to take pictures. Flash photography and the use of tripods are also not allowed. You can only take pictures with your phone for personal use.

COVID SAFE TICKET (CST)

The Covid Safe Ticket (CST) is the same as the corona passport you need to travel. It is identical to the European Corona Certificate. The CST proves that you meet the conditions to gain access to the European Open. More information.

Organisers of mass events with more than 5,000 visitors such as the European Open are legally obliged to use the Covid Safe Ticket to guarantee the safety of every attendee.

No, the Covid Safe Ticket only proves that you meet the conditions to gain access to the European Open. You will need to buy a separate entry ticket.

That’s right, the Covid Safe Ticket is not an actual ticket or something you can find back. The vaccination, test or recovery certificates in your CovidSafeBE app or on government websites make up the Covid Safe Ticket.

Yes. Every person at the European Open (visitor, VIP, supplier, press, etc.) needs to have a CST to gain access.

If you are not in possession of your Covid Safe Ticket, if your mobile phone is flat/broken etc. you will be denied access to the European Open.

You can also download/print the Covid Safe Ticket. More info.

You can still prove your identity with your (biometric) driving licence. If you don’t have either of these with you, access will be denied.

You will need to show your Covid Safe Ticket at the CST controls at the entrances.

No, it is not. You need to show the Covid Safe Ticket via the CovidSafeBE app or on paper.

The Covid Safe Ticket is scanned with a special app. If you are OK, it will show green. The person scanning your CST (or EU certificate) will not see whether you have been vaccinated, tested or recovered. What is visible, however, is your name: that way, they can check whether it is indeed your CST. So always keep an identity paper (identity card or (biometric) driving licence) at hand.

The Covid Safe Ticket scan accepts all EU-Covid certificates.

Yes, they do. Everyone from 12 years (year of birth 2009 and up) needs to have a CST. Children under 12 do not need to have a CST (they do need to be able to prove their age via e.g. Kids-ID).

TESTS / VACCINATIONS

No, you do not have to. The Covid Safe Ticket also accepts visitors with a valid negative PCR test or a valid negative antigen test. More information.

No, the European Open does not offer the possibility to be tested at the venue.

Yes, the antigen test is valid for 24 hours after the day of the test.

Yes, the PCR test is valid for 48 hours after the day of the test.

No, if you have not had a full + 15 day vaccination you must still have a PCR or rapid antigen test and submit the result. Every citizen is entitled to two free PCR tests. These can be requested via https://covidsafe.be/en/

Children > 12 years of age (from birth year 2009) must either be tested or fully vaccinated. Children < 12 years old do not need to be tested or vaccinated.

No. Only the rapid antigen test or a PCR test is valid. Be sure to check with your doctor, test centre or pharmacist that it is a correct test. The test certificate is not valid, the test result should appear in your CovidSafeBE app. More information can be found on here.

MOUTH MASKS / SOCIAL DISTANCE

THE LOTTO ARENA

The European Open takes place at the Lotto Arena, a renowned multi-sports venue that is located in Antwerp. This visitor-friendly venue allows spectators to get close to the action on court and is sure to generate a great atmosphere during the European Open matches.

In addition to the Centre Court, an outside court (Court 1) will also be installed during the tournament. Access to it is free of charge with the purchase of a ticket for the Centre Court.

By Metro

Lines 2,3 and 6

  • 2
    P+R Merksem - Hoboken
  • 3
    P+R Merksem - P+R Melsele
  • 6
    P+R Olympiade - P+R Luchtbal

Lines 5

  • 5
    P+R Linkeroever - Wijnegem

Lines 12

  • 12
    Melkmarkt - Sportpaleis

By Bus

Line 19 and 23

  • 19
    Deurne Zuid - Sportpaleis
  • 23
    Centraal Station - Dam - Noorderplaats

By car

The address of the Lotto Arena is Schijnpoortweg 119, 2170 Antwerp.
More information can be found on www.lotto-arena.be
ATTENTION: DUE TO THE MANY ROAD WORKS IN AND AROUND ANTWERP, WE RECOMMEND TO LEAVE ON TIME TO TRAVEL TO THE LOTTO ARENA.
Parking
If you are coming to the European Open by car, we recommend parking Vaart, which is on walking distance to the arena. Follow the directions to the parking Vaart.
The price is € 5 per space.
Note that the parking is in a low emission zone. More info at: lez.antwerpen.be

By bicycle

300 bike spaces are available for cyclists beside the Vaart car park close to the Lotto Arena More information about mobility around the Lotto Arena can be found on www.lotto-arena.be/en/mobility

ACCESS FOR PEOPLE WITH REDUCED MOBILITY

The Lotto Arena is perfectly adapted to offer easy access to people with reduced mobility. A number of reserved spaces are available at the centre court (Courtside Seating). Please mention this when booking by telephone on +32 (0)70.345.345 (€0.30/min). The service is in operation from 9am to 12.30pm and from 1.30pm to 4pm from Monday to Friday.

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